TERMS AND CONDITIONS - Last updated 15th September 2022

CONTRACT
Orders can be placed directly via the shop at www.acupfullofcreations.co.uk or via my online store at Etsy.
When ordering direct via my website or email your enquiry/order will be acknowledged via e-mail, but acceptance of your offer to buy the goods will not take place until after your payment is taken.  It is at this point that a binding legal contract is created, and any contract is subject to these Terms and Conditions.

DESCRIPTION, PRICE AND ARTWORK APPROVAL
The description and price of the products you order will be as shown on my online shop and Etsy store at the time you place your order.  Prices for one-off designs/custom orders will be calculated accordingly and details provided by email.  All prices including delivery costs will be confirmed via email following the initial customer enquiry.
You will receive an image of the completed artwork to approve prior to your order being dispatched. It is imperative that the approval image is checked to ensure that all details are correct. If any changes are required, this should be communicated to me, and I will send a new image showing the changes as requested. Once the image has been approved the word art will be printed, if required framed, then wrapped and prepared for dispatch on the next working postal day. 

USE OF PHOTOGRAPHS AND PDFS
A Cup Full of Creations reverses the right to use photographs of orders, along with PDF copies for advertising on all forms of media and leaflets.  If you do not wish for this, then written notification must be provided to A Cup Full of Creations.

RETURNS POLICY
Due to the personalised nature of my work, I do not offer returns or exchanges unless faulty upon delivery. If your product is damaged then I can offer a replacement product, or a full refund.  Please allow up to 7 working days for the refund to be processed, from the date received at A Cup Full of Creations.

PAYMENT 
Payment for the goods and delivery charges ordered online at www.acupfullofcreations.co.uk will be processed via PayPal. Payment for the goods and delivery charges ordered online via my store front at Etsy will be processed via Etsy.  

LINKS TO OTHER WEBSITES
My website may contain links to other websites of interest. However, once you have used these links to leave my website, you should note that I do not have any control over the other website. Therefore, I cannot be responsible for the protection and privacy of any information which you provide whilst visiting such websites and such websites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question. 

PRIVACY POLICY – Last updated 15th September 2022
Your Privacy Matters
A Cup Full of Creations (the "company") is committed to ensuring that your privacy is protected.
The data that is collected as a result of your order/enquiry will only be used to:

• Process and fulfil an order; this includes sending approval images.  These will be emailed to you using the email address supplied with your order or via Etsy instant messge.
• Discuss your enquiry prior to an order being placed.

Your details will NOT be added to a mailing list or used for marketing purposes of any kind. 

Full Privacy Policy
A Cup Full of Creations (the "company") is committed to ensuring that your privacy is protected.  This Privacy Policy describes how and when A Cup Full of Creations will collect, use, and share the information when you purchase an item from or make contact through www.acupfullofcreations.co.uk. The terms “we,” “me,” "I" and “our” refer to the Company. “You”, "your" refers to you, as a user of Service.
This statement may change from time to time so please ensure you check this page regularly to ensure you are happy with any changes. Continued use of the www.acupfullofcreations.co.uk site indicates your agreement with this policy. 
This Privacy Policy does not apply to the practices of third parties that I do not own or control.

INFORMATION I COLLECT
To fulfil your order, you must provide me with certain information such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also be required to provide additional personal information or photographs for certain custom artwork orders.

If you use my page on Etsy to complete your purchase, your card details are handled separately by Etsy. Please visit the Etsy website to view their privacy policy.
If you use a credit/debit card to complete your purchase via the website, your card details are handled separately by the payment partner PayPal. Please visit the PayPal website to view their privacy policy.

WHY I NEED YOUR INFORMATION AND HOW I USE IT
I rely on a number of legal bases to collect, use, and share your information, including:

• as needed to process your order, create your artwork and work with delivery partners to fulfil the order. Without this I would be unable to deliver your order or contact you should there be any processing or delivery issues.
• to deal with any queries or complaints
• to comply with a legal obligation such as retaining information about your purchases as required by tax law

INFORMATION SHARING AND DISCLOSURE
Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:

• Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
• Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

DATA IN MARTKETING
We will not use your data for marketing purposes. 
DATA RETENTION
I retain and utilise your personal information only to discuss an enquiry or fulfil an order. I will retain the relevant data for as long as necessary to provide you with my services and as described in my Privacy Policy.  However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your order data for the following time period: 6 years for tax purposes. Emails are routinely deleted every 6 months after date of receipt.
YOUR RIGHTS
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:

• Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
• Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
• Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
• Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

HOW TO CONTACT ME
For purposes of EU data protection law, I, Donna Cheetham, am the data controller of your personal information. If you have any questions or concerns, you may contact me at acupfullofcreations@gmail.com. 
If you have any queries or concerns regarding my Privacy Policy, then please get in touch with me by emailing. If you feel your data has not been handled correctly, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) by calling 0303 123 1113 or online at https://ico.org.uk/concerns.